1. Introduction
Welcome to Best Builders ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or avail our services.
Our business is located at Shop No. 7, Shree Krishna Complex, Satellite, Ahmedabad, Gujarat 380015. You may reach us at +91 73592 30098 or info@bestbuilders.shop.
Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our site and services. By accessing our website or submitting any inquiry form, you acknowledge and accept the practices described in this policy.
This policy applies to all information collected through our website (www.bestbuilders.shop), inquiry forms, phone calls, emails, WhatsApp communications, and any related services.
2. Information We Collect
We collect information you voluntarily provide to us when you make an inquiry, request a quote, subscribe to our communications, or contact us. We also collect certain information automatically when you visit our website.
2.1 Personal Information You Provide
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, title | Account creation, service provision |
| Contact Data | Email, phone number, address | Communication, project coordination |
| Project Data | Plot location, budget, requirements | Proposal & quotation preparation |
| Communication Data | Inquiry messages, feedback | Customer support, service improvement |
2.2 Automatically Collected Data
- Device Information: Browser type, operating system, IP address, device identifiers
- Usage Data: Pages visited, time on site, referring URLs, click patterns
- Location Data: Approximate geographic location derived from IP address
- Cookies & Tracking: Session cookies, analytics cookies (see Section 7)
2.3 Information From Third Parties
We may receive information about you from third-party sources such as Google Analytics, social media platforms (if you contact us via Instagram, Facebook, or LinkedIn), or referral partners — but only to the extent permitted by those platforms' privacy policies.
3. How We Use Your Information
We use the information we collect for the following legitimate business purposes:
- Service Provision: To process and respond to your construction inquiries, prepare quotations, and manage project communications.
- Customer Support: To address your questions, concerns, and requests in a timely and effective manner.
- Marketing Communications: To send you promotional information about our services, ongoing projects, special offers, and construction updates — subject to your consent (see Section 4).
- Website Improvement: To analyze usage patterns, fix technical issues, and improve the overall user experience on our website.
- Legal Compliance: To comply with applicable laws, regulations (including RERA), court orders, and legal processes in India.
- Contract Fulfilment: To execute and perform construction contracts, procurement, and project management obligations.
- Safety & Fraud Prevention: To detect, prevent, and address fraudulent or illegal activities.
4. Notification and Communication Consent
By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, OBD (Outbound Dialling), Google RCS, or any other digital communication platforms.
These communications may include, but are not limited to:
- Project updates, construction progress reports, and milestone notifications
- New property listings, upcoming launches, and real estate opportunities
- Promotional offers, seasonal discounts, and special deals
- Service announcements, policy updates, and important notices
- Festive greetings, company news, and newsletters
- Industry insights, construction tips, and home décor inspiration
- Invitations to events, project inaugurations, and site visits
4.1 Communication Channels We Use
4.2 Opt-Out Instructions
If you prefer not to receive such updates or marketing communications, you may opt out at any time by:
- Sending an email to info@bestbuilders.shop with the subject line "UNSUBSCRIBE"
- Replying "STOP" to any SMS received from us
- Clicking the "Unsubscribe" link in any email we send
- Calling us at +91 73592 30098 and requesting removal from our marketing list
- Contacting us via our Contact Us page with your request
Please note that opting out of marketing communications will not affect transactional communications necessary for the fulfilment of your active contracts or service requests.
5. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website, conducting business, or servicing you — subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, government authority, or regulatory body (including RERA, municipal authorities, or taxation departments).
- Business Partners: With architects, engineers, suppliers, or sub-contractors strictly for project execution purposes and under confidentiality obligations.
- Business Transfer: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the transaction with prior notice to you.
- With Your Consent: In any other circumstances with your explicit prior consent.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted via our website
- Secure servers with restricted access and regular security audits
- Employee training on data privacy and confidentiality obligations
- Regular review and update of security practices and systems
However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian law.
7. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. Types of cookies we use:
- Essential Cookies: Necessary for the website to function correctly. Cannot be disabled.
- Analytics Cookies: Google Analytics cookies to understand how visitors interact with our site.
- Preference Cookies: Remember your settings and preferences for future visits.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (e.g., Google Ads, Meta Pixel).
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
8. Your Rights
Under applicable Indian data protection laws and the Digital Personal Data Protection Act (DPDPA), 2023, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal obligations.
- Right to Withdraw Consent: Withdraw your consent to processing at any time, without affecting the lawfulness of processing before withdrawal.
- Right to Grievance Redressal: Lodge a complaint regarding any data processing concerns.
- Right to Nominate: Nominate another person to exercise your rights on your behalf in certain circumstances.
To exercise any of these rights, contact us at info@bestbuilders.shop. We will respond within 30 days of receipt of your request.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child under 18 has provided us with personal data, please contact us immediately at info@bestbuilders.shop and we will promptly delete such information from our records.
10. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or service providers. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy applies solely to information collected by Best Builders.
11. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by:
- Updating the "Last Updated" date at the top of this page
- Sending an email notification to registered users where applicable
- Displaying a prominent notice on our website homepage
Your continued use of our website or services after any such modifications constitutes your acknowledgment and acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer: